Last Updated: May 23, 2026
Empire Limousine (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your Personal Data when you visit our website empirelimousines.com and inquire about or book our luxury transportation, chauffeur, and limousine services.
We may update this policy from time to time. If we make material changes, we will notify you by updating the ‘Last Updated’ date at the top of this page. We operate under a strict principle of data minimization: We collect your information solely to provide our transportation services, process your bookings, and communicate with you securely.
For the purposes of applicable data protection laws, the business determining how your data is processed is:
Empire Limousine |
2753 Broadway Suite 118, New York, NY 10025
We collect only the minimum amount of information necessary to provide our luxury transportation services safely and efficiently.
Within the last 12 months, we have collected the following categories of personal information:
We collect these categories of information to provide and maintain our services, process transactions, fulfill reservations, detect and prevent fraud, and comply with legal obligations.
When you fill out a standard contact form (“Get In Touch”), request a quote, or book a ride through our online reservation widget, we collect:
Like most modern websites, we collect basic technical data to ensure our site functions correctly and to improve user experience:
Do Not Track Signals: Some web browsers have a “Do Not Track” (DNT) feature. Because there is not yet a widely accepted industry standard for responding to DNT signals, our website currently does not recognize or respond to DNT signals.
We process your Personal Data only for the following specific purposes:
By providing your mobile phone number, you consent to receive service-related text messages (e.g., driver status updates, booking confirmations). Consent is not a condition of purchase. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. You can opt-out of these messages at any time by replying “STOP”.
If you opt-in to our mailing list or provide your email address during the quoting/booking process, we may occasionally send you promotional emails regarding special offers, new services, or company updates. You can easily opt-out of these marketing communications at any time by clicking the “Unsubscribe” link located at the bottom of any promotional email. Please note that even if you opt-out of marketing emails, you will still continue to receive essential transactional emails related to your booked rides (e.g., booking confirmations, receipts).
We do not sell, trade, or rent your Personal Data to third parties. We do not sell your Personal Data for money. However, we partner with third-party advertising and analytics networks (such as Google) to market our services. Under the CCPA/CPRA, sharing data through cookies for cross-context behavioral advertising may be considered “sharing” or “selling” personal information. Your data is shared strictly on a “need-to-know” basis to execute your service:
Independent Chauffeurs & Dispatch:
We share essential ride details (Name, Phone Number, Pick-up/Drop-off locations) with your assigned driver to facilitate the transportation.
We use trusted third-party technical providers to operate our business (e.g., dispatch software, secure payment processors, website hosting, and email servers). These providers are contractually bound to keep your data confidential and are prohibited from using it for any other purpose.
To provide you with a seamless and secure booking experience, our website integrates a third-party Online Reservation System (ORES) and dispatch software. When you use our “Book Now” widget or online reservation portal, your data (including ride details, personal information, and payment methods) is transmitted to and securely stored on our service provider’s servers. These providers are PCI-compliant and utilize industry-standard encryption. We encourage you to review the privacy and security practices of these third-party systems, as their processing of your information is governed by their respective policies.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. Once the retention period expires, your data will be securely deleted or anonymized.
Empire Limousine is based in the United States. However, to provide our website and services efficiently, we utilize a dynamic global technical infrastructure.
This includes, but is not limited to, global content delivery networks (CDNs), website security services, edge caching, backups, and cloud hosting. Because of this distributed technology, your information may be routed, transferred, or temporarily stored across international borders (including between the EU and the US).
Our third-party reservation and dispatch software, alongside our payment processors, securely store and process operational data primarily in the United States.
If you are accessing our site from the European Economic Area (EEA), the UK, or other regions, please note that your information is subject to these international transfers. This transfer is strictly necessary for the performance of our contract with you (i.e., to fulfill your transportation booking). We ensure all our technical partners comply with strict data protection and security standards.
We respect your right to control your data.
If at any time you wish to stop receiving communications from us or want your personal data removed from our marketing or active records, please contact us at [email protected].
We will delete your Personal Data from our active databases, except where we are legally required to retain certain billing or transaction records for tax and compliance purposes.
Depending on your location, you have specific rights regarding your data:
We implement physical, technical, and administrative safeguards compliant with applicable state and federal laws to protect your Personal Data against unauthorized access, theft, and loss. However, please be aware that no method of transmission over the internet is 100% secure.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with Personal Data, we will delete it immediately.
We continuously strive to maintain full compliance with all applicable privacy regulations. If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or if you need to access this policy in an alternative format due to a disability, please contact us directly.
This Privacy Policy, and any disputes or claims arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
By using our website and services, regardless of your geographic location, you explicitly consent and submit to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, for the resolution of any legal matters, disputes, or claims arising out of this Privacy Policy or our data processing practices.
If you believe there is an error, conflict, or omission in this Privacy Policy, or if you feel your privacy rights have not been adequately addressed, you agree to notify us in writing in good faith. You agree to allow us a reasonable period of thirty (30) days to investigate and cure the alleged defect or resolve the issue before initiating any formal legal proceedings, arbitrations, or administrative complaints.
Phone: +1 (877) 664-3030
Email: [email protected]
Mailing Address: 2753 Broadway Suite 118, New York, NY 10025