How do I choose the right chauffeur service?

Select a service based on your journey type.

Airport transfers cover pickups at major US airports. Hourly chauffeur covers as-directed bookings from 3 to 12 hours. Group transportation covers 11 to 55 passengers. Financial roadshow covers multi-city executive circuits. Call +1 (877) 664-3030 for a recommendation.

What areas do you service?

Empire Limousine provides professional chauffeur services in over 600 cities worldwide, including all major global destinations and airports. Our network spans North America, Europe, the Middle East, Asia, and beyond—ensuring seamless transportation wherever your travels take you.

How do I make a reservation?

You can book directly through our booking page, by phone, or by contacting our reservations team.

How far in advance should I book?

We recommend booking as early as possible to ensure availability, especially during peak travel times.

Can I make last-minute reservations?

Yes. Empire Limousine provides 24/7 same-day chauffeur service. Phone bookings at +1 (877) 664-3030 accept immediate dispatch requests. Online bookings require a minimum 2-hour advance notice.

Can I book same-day chauffeur service?

Yes, we do accept last-minute bookings based on availability.

Can I schedule recurring transfers for executive commutes?

Our system supports automated recurring reservations for consistent daily or weekly itineraries. You may modify or pause these schedules at any time via your dedicated account manager or our 24/7 concierge desk.

Do you provide transfers for private aviation and FBOs?

We coordinate directly with flight crews and FBO ground staff to facilitate tarmac-side or terminal-side pickups. Your chauffeur is positioned and ready the moment the aircraft door opens.

What is the airport pickup procedure?

Your chauffeur will meet you at the designated pickup location. Meet & greet service is available upon request.

Complimentary wait time is included for airport pickups (typically 30–60 minutes, depending on airport type).

Does Empire Limousine track flights in real time?

Empire Limousine tracks all inbound flights in real time. The driver receives automatic notification of gate changes, delays, and early arrivals. The pickup time adjusts automatically with no surcharge for delays.

Will I receive a booking confirmation?

Yes, once your reservation is confirmed, you will receive a confirmation email with all trip details.

Can I modify my reservation?

Yes, modifications can be made prior to your scheduled pickup time, subject to availability.

Does Empire Limousine provide international chauffeur service?

Yes. Empire Limousine provides chauffeur service across 600+ cities in 75 countries. International service cities include London, Dubai, Paris, Milan, Singapore, Munich, Rome, and Zurich. International bookings process through the same online reservation system as all domestic US bookings.

What is your cancellation policy?

Cancellations must be made within the specified time frame to avoid charges. Policies may vary depending on vehicle type and service.

What are the qualifications of your chauffeurs?

All chauffeurs undergo rigorous background checks, defensive driving certification, and non-disclosure training. They are professionals committed to absolute discretion and passenger privacy.

How are chauffeurs monitored during a trip?

Our 24/7 operations center monitors chauffeur performance through real-time data and GPS tracking.

Are chauffeurs trained in specific security or defensive driving?

Our team completes specialized training in defensive driving techniques and emergency evasive maneuvers. This expertise ensures passenger safety remains uncompromised regardless of road or traffic conditions.

How does Empire Limousine protect passenger privacy

All chauffeurs operating through Empire Limousine sign confidentiality agreements. Trip data is not shared with third-party platforms. NDA documentation is available on request for corporate and VIP bookings.

Do chauffeurs assist with tasks beyond driving?

Chauffeurs provide full-service luggage handling and door-to-door assistance for every passenger. They act as a mobile concierge, prepared to manage immediate logistics or itinerary adjustments as required.

Can the chauffeur assist with sensitive document handling?

Chauffeurs are trained in strict non-disclosure protocols to ensure total privacy for all corporate discussions. They act as a discreet extension of your professional team throughout the duration of the journey.

Can I request a female or a specific chauffeur?

We will certainly try to accommodate; however, this cannot be guaranteed and depends on availability.

What types of vehicles do you offer?

Our fleet includes luxury sedans, premium SUVs, executive vans, and Sprinter vans to accommodate individuals and groups of all sizes.

Can I request a specific vehicle model for my trip?

Clients select their preferred class and model during the reservation process. We guarantee the arrival of the exact category requested, maintained to pristine showroom standards.

What passenger & Luggage capacity does the fleet accommodate?

The Empire Limousine fleet accommodates 1 to 55 passengers across 6 vehicle categories. Executive sedans seat 4 passengers. Luxury SUVs seat 6 to 8 passengers. The Mercedes-Benz Sprinter seats 11 to 14 passengers. Mini coaches seat 24 passengers. Full-size coaches seat 35 to 55 passengers.

Our luxury sedans accommodate up to three passengers, while our SUVs and executive sprinters serve larger groups and significant luggage requirements. Each vehicle is configured to maximize personal space and cabin comfort.

What are the standards and hygiene protocols for the Empire Limousine fleet?

Our fleet includes luxury sedans, premium SUVs, executive vans, and Sprinter vans to accommodate individuals and groups of all sizes.

Each vehicle is sanitized using hospital-grade protocols between every passenger engagements. We prioritize a sterile, immaculate environment for every journey.

Are your vehicles equipped for secure transport?

Our late-model fleet is equipped with advanced GPS tracking and real-time communication systems monitored by our 24/7 dispatch center. We provide a secure, controlled environment for high-profile travelers and sensitive corporate discussions.

What is the policy regarding pets on board?

We accommodate small pets in secure carriers to maintain the immaculate condition of our late-model interiors. Service animals are always permitted and transported in accordance with all safety regulations.

What amenities are included in the vehicle?

Every vehicle is equipped with high-speed Wi-Fi, chilled mineral water, and mobile charging interfaces. Specific requests for additional refreshments or reading materials are accommodated during the booking process.

Do you offer child seats?

Yes, child seats can be provided upon request.

How quickly are trip receipts issued?

Digital receipts are generated automatically and delivered to your designated email immediately upon trip completion. You may also access historical billing data through your secure corporate dashboard.

Do all services apply flat-rate pricing?

Yes. Every service category applies flat-rate pricing. The rate locks at booking confirmation. Surge pricing does not activate during peak hours, weather events, or major conventions.

Are tolls and airport fees included in the initial quote?

All predictable expenses are integrated into our transparent pricing model prior to dispatch. This eliminates administrative surprises and ensures a seamless billing experience for your accounting department.

How does the charging work? Do you offer hourly "As-Directed" services?

Our “As-Directed” service provides a dedicated chauffeur and late-model vehicle for any duration. This option allows for total itinerary flexibility and immediate adjustments as your schedule evolves.

Does Empire Limousine offer corporate chauffeur accounts?

Yes. Empire Limousine corporate accounts include monthly billing, consolidated invoicing, travel manager login, no credit card required per booking, and priority dispatch. Open a corporate account here

Is chauffeur pricing fixed with no surge charges?

Yes. Empire Limousine applies flat-rate pricing to all bookings. The rate locks at booking confirmation. Surge pricing does not activate during peak hours, weather events, or major conventions.

What if I need assistance during my trip?

You can contact your chauffeur directly or reach our 24/7 support team for immediate assistance.

How can I contact customer support?

You can reach our team via phone, email, or through our website contact form.

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